The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

26th July 2024

What Can We Learn From The Crowdstrike Controversy Impact

As Crowdstrike learnt last week, sometimes even global cyber security suppliers need a little help from the pros. If cyber security feels overwhelming, don’t hesitate to reach out to an expert (like us!) that can help you with problems of any size, with years of experience and security knowledge.

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5th July 2024

What impact will Labour have on business and technology?

It was a long night for some, counting all of the crosses in boxes. We’ve all heard the slogans and soundbites from the last six weeks of campaigning, but now the real work starts, so we’ve delved into all 136 pages of the Labour manifesto, to find the nitty gritty specifics of what their pledges are surrounding business and technology.

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4th July 2024

Could Microsoft Edge Help Prevent Data Leaks?

By leveraging the capabilities of Microsoft Edge for Business, you can significantly reduce the risk of data leaks and ensure your business remains secure. Remember, data security is not just a technical necessity but a cornerstone of trust and compliance!

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25th June 2024

Microsoft’s New Team Copilot: What to Expect

It’s still very early days but we’re getting questions on Microsoft’s newest upcoming tool launch, Team Copilot. Here’s how to assess if your business can benefit from this innovative update and the steps you need to implement it effectively.

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18th June 2024

The Spending Gap: Is Your Business Facing This Common Challenge?

Something that is not often considered until it’s too late is how the retirement of baby boomers impacts SME IT infrastructure. With some planning, in partnership with trustworthy IT support, there are some steps to upgrade outdated systems and ensure business continuity.

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13th June 2024

Windows 10 End of Life: What Your Business Needs to Know

This week we’re explaining what the imminent Windows 10’s ‘end of life’ means for your business and learn the essential steps to ensure a smooth and secure transition. Need further guidance? Clearsky’s got it.

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5th June 2024

Add a Critical Level of Security to Your Business with Multi-Factor Authentication in Microsoft 365

Implementing MFA significantly enhances security by reducing the risk of unauthorised access, even if passwords are compromised. It also helps businesses comply with regulations that mandate MFA for protecting sensitive data. Read more about MFA in this week’s summary.

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30th May 2024

PSTN switchover extended to 2027

Discover how the PSTN switchover delay to 2027 impacts your business and what you need to know to prepare. This blog covers key insights, the new timeline’s implications for SMEs, and detailed steps to ensure a smooth transition. Get your business ready for a digital future!

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24th May 2024

Can UK Businesses Harness Cloud Computing for Growth?

Is your business equipped to thrive with cloud computing? Contact Clearsky IT today to explore tailored cloud solutions that can propel your business into its next phase of growth.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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