The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

7th November 2023

Top 3 Security Tools You Need Now

Protect your business data with these three crucial security tools. A reliable IT partner can help implement firewalls, VPNs, and endpoint protection to help safeguard your organisation’s sensitive information. Discover the basics today in just minutes – no tech expertise required.

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3rd November 2023

November news: securing your home workers

This week we are considering the importance of home office security in the hybrid work environment. Simple measures can be implemented today, to help keep your business data safe. For everything else? Let Clearsky guide the way!

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25th October 2023

Sending Large Files? Microsoft’s Latest Update Has Got You Covered!

Microsoft’s latest integration of Outlook and OneDrive promises to end the “file too large to send” issue, making your email experience smoother and more efficient. Check out the Knowledge Centre for the latest updates on tech hardware, software and leveraging IT for business.

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20th October 2023

Safeguarding Your SME Against Cyber Attacks

Don’t let cyber threats compromise your business! This week’s blog walks you through the essential steps SMEs should take to help protect against malware, ransomware, and more. Start strengthening your cyber defences now.

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12th October 2023

What is a ‘PSA’ in IT?

We love an acronym in tech. If you interface with the IT team, it might be time to get a couple of the most common under your belt. So, what is a PSA in IT?

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2nd October 2023

October news: AI for small business

This month, Clearsky IT lays out practical steps for AI integration, the benefits for SMEs, and learn how to leverage AI technology for operational efficiency, better customer relations and strategic advantage. Don’t allow your business to lag behind the future of responsible AI adoption.

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27th September 2023

Preparing for 2024 and the PSTN switchoff

As we approach the end of 2023, it’s a critical time for SME owners who are strategising for 2024. With the PSTN switchoff deadline nearing, Clearsky is eager to assist those who are delaying the incorporation of a new phone system to get it sorted in their 2024 budget and strategy plans.

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19th September 2023

Cyber Essentials for SMEs 101

What are the benefits of getting Cyber Essentials certified for your SME? Get informed and get ready for a more secure digital future with our guide to preparing for accreditation.

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14th September 2023

September news: Microsoft 365 Apps for Productivity

There are loads of apps included in Microsoft 365 licenses, and we’re all about efficiency. Are you utilising all your apps, especially the ones geared towards productivity? Learn more in this week’s blog.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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