The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

5th February 2025

What Does Zero Trust Mean in IT?

Zero Trust offers a robust framework to protect businesses from evolving cyber threats. Implementing it requires careful consideration and planning, as such stringent policies can be overkill at best and a real productivity killer worst. If you want to retain happy employees while balancing the best security defences, it’s time to consider your options.

Learn more
29th January 2025

Should Your Employees Use Their Own Phones for Business?

As a small or medium-sized business owner or manager, deciding whether to let employees use their personal phones for work can feel like a practical solution to cut costs, but is it the right choice for your business?

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23rd January 2025

Apple suspends AI-generated news alerts due to errors – is AI all it’s cracked up to be?

With AI features being developed all the time, what happens when they go wrong? In this instance, Apple have suspended their AI-generated news alerts on the newest iPhones.

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13th January 2025

Rednote: Small Businesses’ New Video Marketing Tool?

Platforms like TikTok have dominated the video marketing space, especially with features like TikTok Shop, which seamlessly combines marketing with e-commerce. Facing a potential ban in the US in 2025, businesses are exploring alternatives Enter Rednote, a new platform that could reshape SME marketing strategies, if leveraged with consideration.

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8th January 2025

Windows 11 Store to update non-Microsoft apps

Windows 11 Microsoft Store now updates non-Microsoft apps, simplifying app management for users. Discover how this new feature improves user-experience for both businesses and individuals.

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2nd January 2025

Will TikTok be banned in the UK?

In the face of the imminent USA TikTok ban, will TikTok be banned in the UK? Explore the latest updates on TikTok’s future, data privacy concerns, and how a potential ban could impact businesses and creators in order to stay informed and prepared.

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24th December 2024

Relive your memories with Google Photos ‘Year in Review’

Celebrate your year with Google Photos’ Year in Review! Discover how this AI-powered feature puts together your favourite moments, helping you reflect, relive, and share your 2023 highlights.

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17th December 2024

The Facebook Scams Targeting Trusting Users

You’ve likely seen Facebook posts asking you to copy and paste a message to your feed. These posts might claim Facebook will start charging for its services, warn that your account is at risk, or promise a prize. On the surface, they seem harmless but they’re a subtle tool scammers use to identify trusting individuals who are more likely to fall for phishing or other cyberattacks.

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11th December 2024

Which Microsoft Surface Laptop is best for business?

Which Microsoft Surface PC is best for business? A tricky to answer question, but you might want to hear about Microsoft’s leaked plans for 2025 before going out to buy Surface Pros…. let’s take a look.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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