The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

21st April 2023

Don’t Wait Until It’s Too Late: The Urgent Call to Prepare for the PSTN Switchoff

The PSTN switchoff is coming, and procrastinating can put your business at risk. The importance of acting now will help to avoid the bottleneck of users trying to make the switch last-minute. Clearsky IT can guide you through the transition, minimizing lost business hours or even preventing downtime completely by planning properly.

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12th April 2023

The Young Workforce and Cybersecurity: A Generation Gap

Consider the unique challenges that the young workforce presents when it comes to cybersecurity in the workplace. Despite the differences in attitudes towards technology and the casual attitude towards cybersecurity, providing cybersecurity training is essential for educating employees on the potential risks and threats, as well as how to avoid them.

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3rd April 2023

April news: Zero excuses to neglect MFA

Businesses are increasingly at risk of cyber attacks that can have devastating consequences. If your customer’s private information is stolen and held for ransom, it can be catastrophic for your business. It’s essential to have robust security measures in place.

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28th March 2023

Video Call Troubleshooting: How to Overcome AV Tech Challenges

Are video call troubleshooting issues costing your team valuable time? Discover common AV tech challenges and learn how to overcome them, improve your remote meetings and boost productivity in this week’s article. Check out the Knowledge Centre for more of our free IT resources for SMEs.

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21st March 2023

Upgrading to Windows 11: What You Need to Know

Upgrading to Windows 11 is a necessary step to ensure your business is secure and efficient. Clearsky IT can guide you through the process and provide the necessary resources for a seamless transition. Read more for early expectations for Windows 12.

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15th March 2023

The PSTN Switch Off: What SMEs Need to Know

The PSTN switch off is imminent, and businesses need to be prepared to avoid loss of business time. At IT, we offer a range of services to help SMEs prepare for the switch to VoIP and ensure a seamless transition. Get in touch today to learn more.

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7th March 2023

The Pros and Cons of Hybrid Working: A Guide to Employee Productivity

Discover the pros and cons of hybrid work arrangements, their impact on employee productivity, and advice for creating a successful hybrid work environment. Learn how to utilize technology to make remote work more effective.

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21st February 2023

The Phenomenon of ‘Tech Shame’ in a Gen Z Workforce

Are you aware of the latest malware threat impersonating a trusted e-signature platform? Learn how to protect your business with Clearsky IT’s expert advice and security solutions.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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