The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

17th December 2024

The Facebook Scams Targeting Trusting Users

You’ve likely seen Facebook posts asking you to copy and paste a message to your feed. These posts might claim Facebook will start charging for its services, warn that your account is at risk, or promise a prize. On the surface, they seem harmless but they’re a subtle tool scammers use to identify trusting individuals who are more likely to fall for phishing or other cyberattacks.

Learn more
11th December 2024

Which Microsoft Surface Laptop is best for business?

Which Microsoft Surface PC is best for business? A tricky to answer question, but you might want to hear about Microsoft’s leaked plans for 2025 before going out to buy Surface Pros…. let’s take a look.

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4th December 2024

Top IT Products and Services for Small Businesses

Starting a small business is an exciting venture, but choosing the right IT products and services can feel like a maze. We know that making the right choices early on can save you time, money, and headaches down the line. For small and medium-sized enterprises (SMEs) in Wiltshire and surrounding counties, here’s a straightforward guide to essential IT tools and services tailored to your business needs.

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27th November 2024

Black Friday – Cyber Criminals’ Christmas

Black Friday, a tradition starting in America and spreading globally. Each year it sees a huge spike in online purchasing, but with that also comes a huge rise in fraud. Here are some common scams to look out for, and how to best protect yourself from them in both a personal and business context.

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13th November 2024

WhatsApp and Facebook Messenger banned for staff by Natwest

Having previously been asked to stick to approved communication channels to discuss business matters, WhatsApp and Facebook Messenger have both now been made completely inaccessible on Natwest’s business devices. For banks especially, keeping business communication to approved channels is vital, when there are important regulations that need to be adhered to with regard to the logging and storing of information.

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6th November 2024

How to Upgrade Your Business IT Infrastructure in 2025 (Without Losing Your Sanity)

We’re almost at the finishing line of 2024, so if you’re anything like us you’re deep in planning mode. Investing in IT infrastructure in 2025 doesn’t have to be overwhelming. Tech upgrades can feel like a maze of terms, options, and costs but practical changes to your IT setup can boost your productivity, security, and even efficiency.

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30th October 2024

What did the autumn budget 2024 reveal for small businesses?

Budgets of recent years have garnered far more attention in recent years than in the past, especially from those of us in the fortunate position of owning our own business. We’ve made it our duty to sit and watch budgets while taking notes, and picking out anything relevant to the SMEs that make this country tick.

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23rd October 2024

Solving Email Errors for Small Businesses

Email remains a primary tool for communication in small businesses. But when things go wrong—server errors, emails not reaching clients or worse—it can quickly cause frustration and downtime. This article should help you understand some of the most common business email issues and offer clear steps to prevent and fix them.

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16th October 2024

Understanding Digital Footprints for Professionals

Every professional leaves behind traces of their online activity. This trail, known as a digital footprint, is made up of the data you create and leave behind as you browse, shop, work, and communicate online. It’s important to understand what your digital footprint is, how it might be scrutinised, and how you can manage it effectively.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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