The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

5th May 2022

What you should know about hackers in 2022

Here are a few of the ways hackers can gain access to your information in 2022, in some cases without you even being able to notice until it’s far too late.

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29th April 2022

Don’t fall for this scam – you could lose thousands

Your staff wouldn’t transfer money without your authorisation would they? Or would they. Find out how to protect your business from this scam that’s more common than you might think.

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20th April 2022

Has moving to the cloud been successful?

If you’re now at the stage where you’re ready to leap headfirst into moving to the cloud, make sure you’re setting yourself up for ultimate success…

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15th April 2022

Does migrating to the cloud mean downtime?

We’ve already talked about whether or not the cloud is good for business, so now we’re going to look at whether migrating to the cloud means you should be prepared for downtime.

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8th April 2022

Is the cloud good for business?

We’re all about demystifying aspects of IT here, and using the cloud is becoming more and more important for businesses, but why? And what on earth for? Let’s take a look…

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30th March 2022

Protect your business from cybercrime – get security training

The people working within your business are the last line of defence, in your overall security strategy – and why would you leave such an important defence completely unprotected? In this article we discuss security training as your biggest protection against cybercrime.

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8th March 2022

Are you holding the door open to cybercriminals?

How a security system costing millions of pounds can’t prevent security breaches on its own, and how cybercriminals use this to their advantage.

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6th March 2022

Designing the perfect IT security package from start to finish

Every business is unique with differing IT security needs, but there are some fundamentals we absolutely wouldn’t be without, whatever your industry.

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17th February 2022

Why we bang on about backups – a real-life crypto-locker horror story

It might not be Halloween, but what we’re about to tell you is truly terrifying – and it isn’t made up for effect, it really happened to a local business who we worked with.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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