The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

29th May 2025

What are great businesses learning from the M&S cyber attack?

Not just a cyber attack, an M&S cyber attack. What forward-thinking businesses can learn from the recent high-profile hacking attacks.

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7th May 2025

How Spearphishing Emails Trick Smart People

Spearphishing scams don’t just fool careless people—they target the top players at busy businesses. Whilst you can never anticipate every personalised email, you can learn how they work and how you and your team can spot them.

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30th April 2025

Would You Spot the Red Flags in Your Inbox?

As cyber criminials develop their methods, phishing emails are increasingly looking too real to distinguish. This blog highlights the biggest 10 red flags to watch for in your inbox and how to help your staff stay aware, to help keep your business safe.

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30th April 2025

What the M&S Incident Means for UK SMEs

A Gmail security flaw exploited in a recent M&S-affected scam stands to potentially put many more UK businesses at risk. Here’s what we think that SME owners and managers need to know about the implications of this incident and what you could do next.

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9th April 2025

Microsoft unleashes AI “agents” to take on hackers

Cyber threats evolve rapidly, making yesterday’s security knowledge outdated. To keep up with emerging attacks, Microsoft is deploying AI agents designed to detect and counter increasingly sophisticated cyber threats targeting its software.

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2nd January 2025

Will TikTok be banned in the UK?

In the face of the imminent USA TikTok ban, will TikTok be banned in the UK? Explore the latest updates on TikTok’s future, data privacy concerns, and how a potential ban could impact businesses and creators in order to stay informed and prepared.

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24th December 2024

Relive your memories with Google Photos ‘Year in Review’

Celebrate your year with Google Photos’ Year in Review! Discover how this AI-powered feature puts together your favourite moments, helping you reflect, relive, and share your 2023 highlights.

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17th December 2024

The Facebook Scams Targeting Trusting Users

You’ve likely seen Facebook posts asking you to copy and paste a message to your feed. These posts might claim Facebook will start charging for its services, warn that your account is at risk, or promise a prize. On the surface, they seem harmless but they’re a subtle tool scammers use to identify trusting individuals who are more likely to fall for phishing or other cyberattacks.

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27th November 2024

Black Friday – Cyber Criminals’ Christmas

Black Friday, a tradition starting in America and spreading globally. Each year it sees a huge spike in online purchasing, but with that also comes a huge rise in fraud. Here are some common scams to look out for, and how to best protect yourself from them in both a personal and business context.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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