The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

22nd March 2024

The rise of online marketplace sensation Temu

Have you heard about the emergence of the contentious Temu online marketplace? It boasts unbelievable deals but has come under fire more than once for data privacy, shipping policies, and the viability of its extremely low cost business strategy.

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12th March 2024

Decode Maximum Data Security for Your SME

Robust data encryption is no longer just for enterprise giants. Protect your SME’s most valuable assets with a pragmatic encryption strategy. By better understanding the essentials, you solidify compliance and prepare your business for long-term success – all without getting lost in tech weeds.

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6th March 2024

The Hybrid Way Forward: SME Strategies for 2024

Prep your SME for the hybrid future in 2024. This news article covers key hybrid work tech – from cloud productivity suites to secure remote access tools and unified collaboration platforms. Plus cybersecurity tips to help protect decentralised operations.

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31st January 2024

Unleashing the full potential of your MS 365 investment with Sharepoint

SharePoint is the central hub in businesses using MS365 for seamless document sharing, adaptable to any business size. Ideal for flexible work, it enhances cloud-based collaboration and boosts efficiency. Customise your shared tools with endless integration options and enjoy peace of mind with top-notch security.

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23rd November 2022

Microsoft 365 Apps you didn’t know about

Get more from your Microsoft 365 package by learning about all the apps on offer to you and learn how to integrate them into your daily work life.

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16th November 2022

How to use Microsoft Teams video calling

Utilising Microsoft Teams and the features that are built in, can really help your business grow and bring your team together. Find out what functions are best here

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9th November 2022

6 ways to improve working from home

Are you new to working from home, or perhaps it feels a little stale now? Check out our top 6 tips on how to stay productive whilst working from home.

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26th October 2022

How to share in Microsoft Teams

Have you ever wondered what the benefits of sharing in Teams are? We’ve given you a run down on some of the uses of sharing and how they can benefit your business.

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12th October 2022

Microsoft Teams: How to make the most of it for your business

Microsoft Teams is a great way to keep your team together even when working remotely from home. Here’s why we think it’s a great way to aid your team.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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